Terms and Conditions

Policy Details

Effective date: March 2, 2026. These terms apply to quote requests, reservations, and transportation services provided by Diamond Limousine NY.

Quotes, Availability, and Confirmation

All quotes are estimates until accepted and confirmed by our team.

• Vehicle availability depends on date, route, passenger count, and operational constraints
• A reservation is confirmed only after approval and required payment arrangements
• Changes to itinerary, timing, stops, or vehicle category may change final pricing

Payments, Deposits, and Cancellations

Payment structure, due dates, and cancellation terms are provided during booking confirmation.

• A deposit may be required to secure service
• Late cancellations or no-shows may result in partial or full charges
• Refund eligibility depends on the confirmed booking terms

Service-Day Requirements

Clients are responsible for providing complete, accurate event details and lawful passenger conduct.

• Share final pickup details, schedule windows, and contact numbers before service day
• Passenger behavior must comply with safety rules and applicable law
• Additional cleaning, damage, overtime, toll, parking, or route-related charges may apply when applicable

Delays, Force Majeure, and Route Changes

We plan routes carefully but are not responsible for delays caused by factors outside reasonable operational control.

• Traffic, weather, road closures, venue restrictions, and law enforcement activity may affect timing
• Route or schedule adjustments may be required for safety and compliance
• We will communicate major disruptions as quickly as possible

Liability and Policy Updates

Our liability is limited to the transportation services booked under confirmed terms.

• We are not liable for indirect, incidental, or consequential damages
• Website content may be updated without prior notice
• By using this website and booking services, you agree to these terms and related policies